4.1.5 Plain language

Principles
Government’s obligation to inform the public includes the obligation to communicate effectively.

Policy requirements
Information about government policies, programs and services should be relevant to public needs, use plain language and correct grammar, and be expressed in a clear and consistent style.

This also applies to internal communications, as well as to information prepared for Parliament or any other official body, whether delivered in writing or in speech.

See Toolkit: Plain language in communication: guide